Welcome to the Indiana
Vocational Rehabilitation Claim Payment System
This site is developed for the Indiana Vocational Rehabilitation vendors to submit claims for vocational rehabilitation services and products.
SCHEDULED OUTAGE-DO NOT ATTEMPT TO ACCESS
Due to planned system maintenance, VR-CPS will be unavailable Friday, February 27th 4PM until February 28th 12AM EST. If you have any questions, please contact the PCG Customer Service Center at 1-833-457-3061.
SCHEDULED OUTAGE-DO NOT ATTEMPT TO ACCESS
Due to planned system maintenance, CPS will be unavailable between 4:00PM and 7:00PM Friday, February 27th. If you have any questions, please contact the PCG Customer Service Center at 1-833-457-3061.
Important Links
Customer Service Center
1-833-475-3061
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Weekly Tips
We will spend 20 - 30 minutes demonstrating the monthly topic and answering questions related to that topic. The remaining time will be allotted to answer all VR-CPS related questions.
Vendor Registration
If you are interested in becoming a vendor, please email VRVendor@fssa.in.gov with the following information: Business Name, Business contact information (name, email, a mobile phone number), Services available for VR participants and how did you hear about Vocational Rehabilitation Services.
Current IRS W9 form
Use this link to request a bidder #.
Select the above link if you need to register for a DUNS number or look up your DUNS #.
Business vendors using Federal ID # when doing business.
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System News
This guide provides helpful tips to ensure vendors receive their 1099 form accurately and timely. For additional questions or concerns, contact the Customer Service Center: 1-833-475-3061.
All refunds must be sent directly to the VR Central Office in Indianapolis. Vendors should include the following details with each refund submission:
• Authorization number(s)
• Amount per authorization
💡 If submitting a refund for multiple authorizations, one check is acceptable—as long as all authorization numbers and corresponding amounts are clearly listed.
📬 Send Refunds To:
Indiana Vocational Rehabilitation
402 W. Washington St., W453
Indianapolis, IN 46102
ATTN: Charlotte Nevins
First, please ensure that it has been 5-10 days from the payment date listed. Payment will be from Public Consulting Group, Inc. If you are still unable to locate the payment, call the customer service center at 1-833-475-3061 or email INVRclaimpay@pcgus.com for further direction.
Join us for office hours to pop-in and get live help with your questions in the Claim Payment System.
VR Forms
Please see the VR Employment Service Documentation Training FAQ
This is a link to the form to be completed and signed by the licensed Audiologist
https://forms.office.com/g/cZNWsBsUzu
Learn about the difference between Discovery activities vs Job Readiness Training (JRT) vs Milestone 1 (MS1)
Please review this Myth buster document related to the myths around Discovery.
Pre-ETS Resources
Instruction on how to enter a new student into the Consumer Portal. Please find information regarding what you need to collect prior to submitting a new student in the Consumer Portal.
The January 21, 2026 recording for the IN VR Pre-ETS Sneak Peek.
The January 21, 2026 PDF Slide Deck for the IN VR Pre-ETS Sneak Peek.
A vendor checklist to prepare for Pre-ETS Authorizations and Claiming.
This a fillable pdf form for Pre-ETS students ONLY
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