Welcome to the Indiana
Vocational Rehabilitation Claim Payment System
This site is developed for the Indiana Vocational Rehabilitation vendors to submit claims for vocational rehabilitation services and products.
Call Center Closed for Presidents' Day
In observance of Presidents' Day, the Customer Service Call Center will be closed Monday, February 16, 2026. The Call Center will resume normal operation at 8:30 AM on Tuesday, February 17, 2026.
Join Us! February 26, 2026 3PM EST-OFFICE HOURS!
Join office hours to pop-in and get live answers regarding your questions in the Claim Payment System. See the flyer in our System News section!
Important Links
Customer Service Center
1-833-475-3061
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Weekly Tips
We will spend 20 - 30 minutes demonstrating the monthly topic and answering questions related to that topic. The remaining time will be allotted to answer all VR-CPS related questions.
Vendor Registration
If you are interested in becoming a vendor, please email VRVendor@fssa.in.gov with the following information: Business Name, Business contact information (name, email, a mobile phone number), Services available for VR participants and how did you hear about Vocational Rehabilitation Services.
Current IRS W9 form
Use this link to request a bidder #.
Select the above link if you need to register for a DUNS number or look up your DUNS #.
Business vendors using Federal ID # when doing business.
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System News
This guide provides helpful tips to ensure vendors receive their 1099 form accurately and timely. For additional questions or concerns, contact the Customer Service Center: 1-833-475-3061.
All refunds must be sent directly to the VR Central Office in Indianapolis. Vendors should include the following details with each refund submission:
• Authorization number(s)
• Amount per authorization
💡 If submitting a refund for multiple authorizations, one check is acceptable—as long as all authorization numbers and corresponding amounts are clearly listed.
📬 Send Refunds To:
Indiana Vocational Rehabilitation
402 W. Washington St., W453
Indianapolis, IN 46102
ATTN: Charlotte Nevins
First, please ensure that it has been 5-10 days from the payment date listed. Payment will be from Public Consulting Group, Inc. If you are still unable to locate the payment, call the customer service center at 1-833-475-3061 or email INVRclaimpay@pcgus.com for further direction.
Join us for office hours to pop-in and get live help with your questions in the Claim Payment System.
VR Forms
Please see the VR Employment Service Documentation Training FAQ
This is a link to the form to be completed and signed by the licensed Audiologist
https://forms.office.com/g/cZNWsBsUzu
Learn about the difference between Discovery activities vs Job Readiness Training (JRT) vs Milestone 1 (MS1)
Please review this Myth buster document related to the myths around Discovery.
Pre-ETS Resources
The January 21, 2026 recording for the IN VR Pre-ETS Sneak Peek.
The January 21, 2026 PDF Slide Deck for the IN VR Pre-ETS Sneak Peek.
A vendor checklist to prepare for Pre-ETS Authorizations and Claiming.
This a fillable pdf form for Pre-ETS students ONLY
For Pre-ETS students only
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